Welcome to the CredSpark experience for Verint clients! 


CredSpark is a seamless integration tool for the Verint Community, helping to empower your audience with interactive quizzes, polls, surveys, and other personalized content that drives engagement and deepens insights. Through this partnership, CredSpark enhances Verint's engagement capabilities, enabling users to gather meaningful data from their communities in creative and dynamic ways. Whether you’re looking to boost participation, improve community insights, or personalize user interactions, the CredSpark-Verint integration opens up new possibilities. Explore how CredSpark can elevate your Verint community experience.


Licenses:


  • Included Edition - Verint Basic (no charge): This license tier has a limit of 2 active interactions (i.e. quizzes/surveys able to collect responses). Each interaction captures up to 200 responses. This edition also includes branding to the end user, in the form of a small ‘Powered by CredSpark’ in the footer of the quiz/survey window. It enables creators to use a wide variety of question types in their quizzes: multiple choice, short answer, long answer, star rating, rating, DropDown, slide, date picker, checkbox, matrix/rating, image selection, drag & drop order, drag & drop pair match, and contact questions.


  • Commercial Edition - Verint Commercial (additional charge): With this tier, there is no limit to the number of active interactions. It allows up to 5 admin/creator accounts, and enables you to capture an unlimited number of responses per interaction. Premium support is included via email, as well as live CredSpark training/onboarding sessions (3 hours during the first 90 days), and quarterly usage reports.




Getting Started  

How to Enhance Your Verint Community with CredSpark Interactions


Verint Community creators can use CredSpark to embed interactions - which includes things like quizzes, polls, assessments, and surveys - directly into their community and content pages. Additionally, CredSpark allows Verint administrators to:


  • Gather insights and opinions from their community on relevant and important topics and receive valuable feedback.
  • Create fun and engaging community activities.
  • Develop a credentials system that Verint community members can engage with through proficiency-based assessments.
  • Gain actionable insights into community needs and better inform future content creation decisions.


Learn about the Integration Process


Good news! It's quick, simple, and easy to navigate:


  • Download the introductory embeddable from Verint.
  • Install the XML file for the embeddable within your organization’s Verint instance.
  • Create a CredSpark account and get your API key to link it up to your Verint community.


Once these steps are complete, you are ready to start creating interactions. More information on how to create a CredSpark-powered interaction as a Verint administrator can be found here: Adding a CredSpark Interaction to Verint Community Content - User Documentation


We suggest taking a look at some of our featured content, including “Verint: ideas for interactions in communities.” These interactions include, but certainly are not limited to: polls, “fun” quizzes, certification quizzes, quick surveys, and games.



Recommended content:


Getting Started


Learn More About Verint

Got questions? You can always reach us at [email protected].