CredSpark has several methods of content customization available, including both Skip Logic and Display Logic. They might seem like they’re almost the same thing, but Skip Logic allows you to move users around to various questions while Display Logic changes the questions that are presented to the user. Check out the Use Cases section below to learn more about how Display Logic can work for you.
Display Logic can help to make your interaction more personalized, more efficient, and more elegantly designed, as you can display questions only to participants for whom they are relevant.
In the example below, the “Please enter your email” field displays on clicking “Email”; “Please enter your phone number” could display if a person chose “Phone”.
You can apply to Skip Logic in the “Add/Edit Question” modal by going to the “Display Logic” tab:
Display Logic is different from Skip Logic in that you can choose to remove the page break between questions and have the second question display dynamically. So, you don’t see the “enter email” field until you select email.
Display Logic can only be used when you have more than one question in an interaction and Display Logic CAN NOT be applied to Slides, Drag & Drop questions, or Matrix questions
Display Logic for multi-select questions
Want to allow users to choose more than one answer AND use Display Logic? You have the choice to use EITHER ''is one of the following” OR “is exactly equal to” when setting up Display Logic: let’s take a look at how “is one of the following” works.
Check this out: image you want a user to indicate all the things they would like to learn more about:
Let’s say a respondent selects “Quick dinner recipes” and “Party appetizers” You then could display specific questions to gather more information:
We understand that Display Logic can get complicated. Don’t forget to use Display Logic Preview to help you out:
PRO TIP: Use Display Logic in the Results View to provide personalized feedback to your audience–maybe share some healthy dinner recipes, if that’s what your users are looking for, or a link to ideas for apps to bring to a BBQ or a picnic! Read more here.
Tips & Tricks
TIP: Avoid using Display Logic on scored questions--if a participant doesn’t see a scored question, that question will be counted as incorrect. Save Display Logic for unscored or survey questions only.
TIP: Start small: maybe you just need Display Logic to help you surface the right acknowledgment text to a user from California versus Canada.
TRICK: Customize your interaction to match your site’s brand look and to create a really authentic, native experience that feels completely organic to your brand!
IMPORTANT: Please note that making changes to the question order or deleting questions in your interaction can potentially impact the logic you have set up. To avoid any issues, we recommend adding logic only after you have finished editing your interaction. Always preview the interaction to test all possible logic paths before sending it out. Responses aren't recorded when previewing.