This action can be performed only by:

  1. organization admins
  2. team managers that are team managers of both teams: the one from which they want to transfer interaction and the one to which they want to transfer interaction.

Read more about the admins' role in this article.

In some cases, you might want to transfer some interactions from one team to another. To do so, go to the Settings page for the Team from which you want to transfer interactions. Click on the “Transfer interactions” button and select the interactions which you want to transfer: