The Word Cloud question type allows you to visualize participant responses in an engaging way. Responses are displayed as a dynamic “word cloud” in the Results View, where the most frequently mentioned words appear larger.


The Word Cloud question type is available for Surveys, Quizzes, Outcome Quizzes, and Live Mode interactions.

Here is an example:


The size of the words indicate the popularity of the choice. In this example, most people like red, green, and blue. Less popular favorite colors are black, orange, and purple.


How to Add a Word Cloud Question


To add a Word Cloud question to your interaction:


    1. Navigate to the Edit tab of your interaction.

    2. Click Add Question and select Word Cloud from the question type menu. 


    3. Ensure that the “Questions & Answers” block is enabled in the Results View if you want participants to see the Word Cloud at the end of an interaction. This block controls whether users can view the interaction questions after completion - if it is turned off, none of the interaction questions, including the Word Cloud, will be shown in the Results View.



Note: Word Cloud questions are always unscored, as they are designed for open-ended, thematic responses.


Word Cloud in Live Mode


In Live Mode, Word Cloud questions offer additional interactive controls for facilitators. The word cloud will automatically appear on screen when responses are received - no additional setup is required. 


Interactive Controls (Live Mode Only)


During a Live Mode session, presenters can hover over individual words in the word cloud to temporarily remove them from the display. This is useful for filtering out distracting or inappropriate words on the fly, without affecting data collection or reporting.


To remove a word, hover over the word and click the trash icon that appears:



Removed words will disappear from the live word cloud but will still appear in reporting.


How the Word Cloud Works


  • The Word Cloud is designed to highlight themes and trends in participant responses:
  • More frequent words appear larger.
  • All words are displayed horizontally.
  • A basic profanity filter is applied using a public list of inappropriate words to ensure a professional experience. We're currently using this library as the basis for filtering.
  • By default, a multi-color palette is used for visual impact. Currently, it cannot be customized.
  • Multi-word phrases like “customer success” will be displayed as phrases. If you prefer users to submit single words, you can instruct them accordingly. You can also apply character limits to help prevent longer phrases.

Preview


When testing your Word Cloud question in Preview mode, please note:

  • Your own test responses entered during Preview will not be displayed! For example, if you enter response "apple," it will not appear in the Word Cloud.
  • If your interaction already has responses, those existing responses will appear in the Word Cloud during Preview.
  • If there are no existing responses for interaction, the Word Cloud will display the message: "No data yet.”